Refund and Returns Policy for Starry Baby Shop

Thank you for shopping with Starry Baby Shop. We strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully:

1. Eligibility for Returns:

  • You may return most new, unopened items purchased from Starry Baby Shop within 7 days of delivery for a full refund.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.

2. Exclusions:

  • Some items such as personalized products, hygiene-sensitive items (e.g., pacifiers, bottles), and clearance items are not eligible for return unless defective.
  • Items damaged due to misuse, negligence, or improper care will not be accepted for return.

3. Initiating a Return:

  • Contact our customer service team via email (support@starrybabyshop.co.ke) to initiate a return request within 7 days of receiving your order.
  • Provide your order number and reason for the return. We may request photos of the item(s) for review.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

5. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 3 business days.

6. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately.
  • We will arrange for a replacement or provide a full refund, including return shipping costs if applicable.

7. Store Credit Option:

  • In some cases, we may offer store credit as an alternative to a refund.

Additional Information:

  • Starry Baby Shop reserves the right to refuse returns that do not meet the above criteria.
  • Refunds are issued based on the original payment method used at the time of purchase.
  • For any further questions or assistance, please contact our customer service team.

This policy is designed to ensure fairness and satisfaction for all our customers. We appreciate your understanding and cooperation. Thank you for choosing Starry Baby Shop for your baby’s needs!